The first 90 days of a business customer’s life with a new SaaS or cloud solution is critical in determining how successful they will be, their likelihood of purchasing more, churn and ultimately lifetime customer value (LCV).
Mural has deep expertise in providing white glove or Facilitated Adoption™ services for business customers on the path to embracing cloud solutions. Our deeply technical team of experts works with customers to streamline the onboarding process, using the technical or functional tasks of an engagement as an opportunity to further learn and discover about the customer, educate them on successfully leveraging the solution, and building a deep sense of aligned outcomes.
Our results speak for themselves, with NPS scores for customers we onboard in the 70+ range and churn reduced by 80%. WithMural, high touch service becomes a profit generating activity, not a cost.