While a successful cloud or SaaS setup can dramatically reduce support costs moving forward, with the most common issues proactively addressed and confusion eliminated, invariably customers will have questions and support needs.

Whether you choose to offer differing support tiers for your offerings or create a bundled / paid managed service experience, Mural can act as your service agents of record, deploying a shared or dedicated set of resources who can be structured as an outsourced team or leveraged on an ad-hoc basis based on tickets. We integrate closely with our partners existing systems to create a seamless customer experience that eliminates headaches like data repetition or system visibility challenges.

We treat your customers like our own, and drive our technical specialists to achieve KPIs that we collectively define for the service, whether those are traditional metrics like call handling time and wait time, or value-added metrics like up-sell conversion rate.