A Clear Process for Success Headline

  • Offering Strategy
  • Offering Presentation
  • Demand Generation
  • Lead Nuture and Conversion
  • Activation and Onboarding
  • Continuous Adoption
  • Service and Support
  • Continuous Selling

Activation and Onboarding

The first 90 days are the most critical period to the long-term success of an on-boarding experience

Habits, expectations and usage patterns are formed

Brand conclusions are drawn and solidified

Satisfied customers are most enthusiastic and talkative

Download Mural's 15-minute SaaS Activation and Onboarding Assessment to rapidly identify opportunities to dramatically improve customer engagement, reduce churn and maximize LTCV.

Action

Sell, Support, or Use Microsoft Office 365?
Drive Your Business Forward

With Mural’s Activation and Onboarding Assessment for Microsoft Teams, you’ll get practical insight and actionable steps to spur adoption, increase customer satisfaction and reduce churn.

Sign Up to Download our Free Assessment

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Discover How

The best Office 365 providers recognize an exceptional customer experience is critical to success

We believe in creating activation and onboarding experiences that rapidly create customer value and delight. Download this PDF to learn more.

37%

Single week growth in Microsoft Teams driven by remote workers.

Source / Geekwire.com

89%

Companies who must primarily compete on the basis of customer experience.

Source / Forbes.com

8%

Customers who agree they receive exceptional service or support.

Source / SixteenVentures.com

A Clear Process for Success Headline

  • Offering Strategy
  • Offering Presentation
  • Demand Generation
  • Lead Nuture and Conversion
  • Activation and Onboarding
  • Continuous Adoption
  • Service and Support
  • Continuous Selling

Activation and Onboarding

The first 90 days are the most critical period to the long-term success of an on-boarding experience

Habits, expectations and usage patterns are formed

Brand conclusions are drawn and solidified

Satisfied customers are most enthusiastic and talkative

Download Mural's 15-minute SaaS Activation and Onboarding Assessment to rapidly identify opportunities to dramatically improve customer engagement, reduce churn and maximize LTCV.

Action

Proven Success

Over 15 years and across more than 200 Service Provider engagements, Mural has defined a Critical Success Factors (CSF) Framework as the foundation of any optimized SaaS business.

  • Offering Strategy
  • Offering Presentation
  • Demand Generation
  • Lead Nurture & Conversion
  • Activation & Onboarding
  • Continuous Adoption
  • Service & Support
  • Continuous Selling

Download your free expert assessment.

With Mural’s Activation and Onboarding Assessment for Microsoft Teams, you’ll get practical insight and actionable steps to spur adoption, increase customer satisfaction and reduce churn for your Office 365 and Microsoft Teams business.

Download FOR FREE

Who We Are

Company Profile

We are strategic and operational experts in helping global Service Providers succeed in delivering software-as-a-service (SaaS) solutions to their business customers. Our services span strategic planning to in-life operational execution. In the past 15 years we’ve empowered over 400,000 business customers to succeed with cloud technologies.

Delivering Results

For a major US telecommunications provider, Mural has delivered branded activation and onboarding services for over 10 years. We take all new cloud applications customers through a high touch, results-driven setup experience that has resulted in an 80% reduction in churn, 35% increase in sales and > 70 NPS. Contact us to learn how we can do the same for you.


“I have had incredible customer service! You have true compassionate professionals working for you! I would recommend Office 365 to everyone.”

Are you positioned for success?

At Mural, our experts are ready to help your customers successfully adopt Microsoft Teams, ensuring continual success of your Office 365 solution.

Download Our Free Assessment Today

Thank you! A Mural Team Member will be in touch to send your free assessment soon.
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