The first 90 days are the most critical period to the long-term success of an on-boarding experience
Habits, expectations and usage patterns are formed
Brand conclusions are drawn and solidified
Satisfied customers are most enthusiastic and talkative
Download Mural's 15-minute SaaS Activation and Onboarding Assessment to rapidly identify opportunities to dramatically improve customer engagement, reduce churn and maximize LTCV.
ActionWith Mural’s Activation and Onboarding Assessment for Microsoft Teams, you’ll get practical insight and actionable steps to spur adoption, increase customer satisfaction and reduce churn.
Sign Up to Download our Free Assessment
We believe in creating activation and onboarding experiences that rapidly create customer value and delight. Download this PDF to learn more.
37%
Single week growth in Microsoft Teams driven by remote workers.
89%
Companies who must primarily compete on the basis of customer experience.
8%
Customers who agree they receive exceptional service or support.
The first 90 days are the most critical period to the long-term success of an on-boarding experience
Habits, expectations and usage patterns are formed
Brand conclusions are drawn and solidified
Satisfied customers are most enthusiastic and talkative
Download Mural's 15-minute SaaS Activation and Onboarding Assessment to rapidly identify opportunities to dramatically improve customer engagement, reduce churn and maximize LTCV.
ActionOver 15 years and across more than 200 Service Provider engagements, Mural has defined a Critical Success Factors (CSF) Framework as the foundation of any optimized SaaS business.
With Mural’s Activation and Onboarding Assessment for Microsoft Teams, you’ll get practical insight and actionable steps to spur adoption, increase customer satisfaction and reduce churn for your Office 365 and Microsoft Teams business.
We are strategic and operational experts in helping global Service Providers succeed in delivering software-as-a-service (SaaS) solutions to their business customers. Our services span strategic planning to in-life operational execution. In the past 15 years we’ve empowered over 400,000 business customers to succeed with cloud technologies.
For a major US telecommunications provider, Mural has delivered branded activation and onboarding services for over 10 years. We take all new cloud applications customers through a high touch, results-driven setup experience that has resulted in an 80% reduction in churn, 35% increase in sales and > 70 NPS. Contact us to learn how we can do the same for you.
“I have had incredible customer service! You have true compassionate professionals working for you! I would recommend Office 365 to everyone.”
At Mural, our experts are ready to help your customers successfully adopt Microsoft Teams, ensuring continual success of your Office 365 solution.
Download Our Free Assessment Today