Cloud Technology Adviser

Tucson, Arizona. Full Time.

Company Description

Mural is your one-stop cloud solution support provider, the industry leader in strategy, technical services and ongoing support for Microsoft's full suite of SaaS collaboration applications, including SharePoint, and Office 365. Our company works closely with global carriers, telecommunications companies, service providers, hosting providers and Microsoft, with the goal of educating, on-boarding and supporting business customers.

Job Description

We are seeking Tucson, AZ based Cloud Technology Advisers to assist small and medium businesses to deploy their new Cloud IT services including Microsoft Office 365 and a range of other services for web hosting, data backup, and security. Advisors will combine technical, customer service, and sales skills to work with business owners and other key employees to set up services, migrate data, provide system admin and end-user training, and provide on-going support to help customers get the most from their Cloud IT services. Advisers will also provide expert consultations to small and medium businesses to assist them in purchasing additional Cloud IT solutions.

Key Qualifications

• Passion for Cloud IT and for providing a great customer experience, helping businesses to buy, implement and use Cloud IT.
• Ability to identify customer challenges and pain points, and aligning the right Cloud IT solution to meet their needs.
• Strong interpersonal skills and demonstrated ability to communicate with customers through email, live chat, and telephone.
• Desire to learn and develop new skills and knowledge of Cloud IT services.
• Willingness to deliver professional services to customers and simultaneously sell customers additional Cloud services and solutions.
• Proven ability to work in a team environment adapting quickly to change, with willingness to take on new challenges and drive continuous improvement in our operations.
• Capacity to work an average of 25 – 30 hours per week, with the concentration of hours from 7am – 5pm Monday through Friday. Opportunities to work additional hours and night shifts may also be available.

Benefits

In addition to working alongside a team of dedicated individuals and cloud consulting experts, Mural offers competitive pay, casual dress, multiple comprehensive medical, dental, and vision plans, 401(k) plan, company paid basic life insurance and long-term disability plan, corporate discounts on goods, services and travel, and company sponsored lunch Fridays.

Additional Information

This position is located in Tucson, AZ. This is a full-time, non-exempt, benefits eligible position.

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