Québécois French Speaking Cloud Technology Advisor

Full Time

Company Description

Mural is your one-stop cloud solution support provider, the industry leader in strategy, technical services and ongoing support for Microsoft's full suite of SaaS collaboration applications, including SharePoint, and Office 365. Our company works closely with global carriers, telecommunications companies, service providers, hosting providers and Microsoft, with the goal of educating, on-boarding and supporting business customers.

Job Description

One of our partner programs is expanding and we are seeking a unique skill set to meet their need. Mural will invest in you and provide the training you need to gain experience and knowledge working with Active Directory, email migrations, and develop your knowledge of popular email protocols including POP, IMAP, and Microsoft Exchange. This individual will provide a wide variety of customer care and technical support services for a wide variety of cloud products including online chat support, inbound phone support, management of help desk tickets, as well as reporting.

Key Qualifications

The ideal candidate will be fluent in Québécois French, able to communicate technical concepts to Québécois French and English-speaking customers, and be passionate and excited about cloud technology.

A desire to provide a customer experience that is second to none.

Must be available to work a full-time schedule, or at least 20 hours per week part-time, Monday through Friday between the hours of 8:00 AM – 5:00 PM Eastern Time (5:00 AM – 2:00 PM Pacific Time).

Benefits

In addition to working alongside a team of dedicated individuals and cloud consulting experts, Mural offers competitive pay, casual dress, multiple comprehensive medical, dental, and vision plans, 401(k) plan, company paid basic life insurance and long-term disability plan, corporate discounts on goods, services and travel, and company sponsored lunch Fridays.

Additional Information

This position is located in Tucson, AZ. This is a full-time, non-exempt, benefits eligible position.

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